Enhancement Request: Enable Escape Key to Close Popup Windows in SKP

Currently, when interacting with popup/modal windows in the Syniti Knowledge Platform (SKP), users are unable to close the popup by pressing the Escape key on the keyboard. This deviates from standard web application behavior and impacts usability, accessibility, and efficiency for end users—especially for power users accustomed to using keyboard shortcuts.

Request:
We propose enhancing this experience by enabling Escape to close popups. However, if a user has unsaved changes within a popup, pressing Escape should trigger a prompt/warning before the popup is closed, allowing the user to cancel the action or continue and discard changes.

Enhancement Details:

• Support Escape key as a shortcut to close popups and modal dialogs throughout SKP.

• If unsaved changes are detected within the popup:

  • Intercept the Escape key event.

  • Display a warning dialog: “You have unsaved changes. Are you sure you want to close this popup and discard your changes?”

  • Offer “Cancel” and “Discard changes” options.

• This ensures alignment with broad web application standards and reduces accidental data loss.

• For popups where Escape/cancel is not appropriate (such as critical workflow confirmations), allow exceptions as appropriate.